SUPPORT
Swift are committed to providing a professional and personal support service to meet the needs of your business – whether helping with the configuration of your server or talking you through the set-up of domains and email, we’re here to help.
From 17,224 support request tickets, 2,754 customers completed a survey answering 5 questions about the level of support received on a scale from 1 to 5. 1 being Poor, 3 being Neutral, and 5 being Excellent. The last survey was conducted on 20/01/2021
We have published the results of the survey, showing the questions asked, and the ratings provided by our customers.
What our clients say about our support
How do you rate the time it took to answer your case?
How do you rate the technical ability of the agent who handled your case?
How do you rate The professionalism of the agent who handled your case?
How do you rate the completeness of the response you received
How do you rate your overall satisfaction with the support you received
Swifinter support staff are with the best that I deal with - and I deal with a lot of support teams
Connection problem was identified quickly and solved promptly.
Thanks
Thanks
Query dealt with quickly and efficiently, as always.
Many thanks
Many thanks
Very pleased indeed with the result and the performance of the agents who were involved
A perfect first experience of your support
A swift and very competent resolution, as always. Many thanks for the excellent support
Excellent quick customer service as always
Couldn’t have done it without you.
Thanks
Thanks
Perfect on every level. xxxx was very helpful and had a perfect understanding of what we needed to achieve.
Thank you!
Thank you!